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Privacy and Terms

Privacy Policy

Personal Information

Cinders Imports is committed to protecting and respecting the privacy of our online shoppers. This policy outlines how any information provided to us by our online shoppers will be treated. Information provided to us by our shoppers through our website will be used in accordance with this privacy policy and applicable data protection laws. This policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.


Cinders Imports does not collect any information about our clients on our Website unless provided voluntarily by the client. This information includes, but is not limited to your name, delivery address, credit/debit card number and expiration date, billing address, email address and telephone number. This information is only used to fulfill requests for products or services, support customer care, respond to your request and, where the client consents, communicate sales promotions, information on new stock and enter into competitions. Clients may at any time, opt out of receiving, marketing, new stock and other promotion emails.


Cinders Imports third party providers collect, utilize your information provided by the clients to the degree necessary to permit them to perform the services they provide to us such as processing orders. Personal information will not be disclosed to third parties unless required by law to do so, or if the client violates our Terms of Services. Kindly note that non-individual data such as IP address, country of residence or postal codes does not constitute personal identifiable information. Our clients have the right to view and make changes to any information about them held by Cinders Imports.


Information Security

Cinders Imports takes your online security very seriously. Cinders Imports utilizes industry standard security measures to protect your personal information against unauthorized use, access or disclosure. We use secure socket layer software (SSL) to encrypt all of your personal information including your name and address. In addition, we use a trusted third party payment processing service to process your payment to us and we do not store your credit/debit card information. However, we cannot promise total security on the grounds that no technique of electronic storage or transmission is 100% secure.



Cinders Imports may contain links to other resources or websites for convenience only. Cinders Imports does not provide personal identifiable information to third party websites. Please be aware that other third party websites may have different privacy policies. By choosing to continue to external links through our website, you agree to continue at your own risk and Cinders Imports will have no responsibility for damages resulting from accessing such third party websites or online resources.



Our website may use a browser feature called a “cookie”. This is a small file that requests authorization to be placed on your computer’s hard drive. It gathers non-individual data such as, internet browser type to help analyze website traffic or tells you when you visit a specific webpage. Cinders Imports utilizes “cookies” to enhance our system by enabling us to tailor our site to client needs and also analyzing web page traffic data. Most browsers automatically accept cookies but you can choose to accept or decline cookies by modifying your browser settings. Declining cookies may prevent you from taking full advantage of the website. Cinders Imports may use third party providers who use cookies on our site.


Intellectual property rights

If you believe we have infringed on your intellectual property rights, please send us an email at with your legal representative contact details, an exact description of the intellectual property right that you claim we have infringed, a written statement that the disputed use is not authorized and a statement by you that the information in your notice is accurate and you are the intellectual property owner.


Terms of Service

All content appearing on this website including logos, visuals, texts and videos are property of Cinders Imports and are protected under Canadian copyright and other intellectual property law. Users on our site are granted limited license to use our site’s content for personal and non-commercial use.


Some of the products on our site are handmade; because of this, there may be slight variation in shape, size, color or look as each product is unique. If not satisfied with the product purchased, please review our refund policy and contact us for returns.


Cinders Imports reserves the right to make changes to this privacy policy and terms of service. Changes will take effect immediately upon posting on the website. Please review frequently to make sure you are aware of the changes.


For questions or information pleases contact us at

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